Online solution helps to forecast project costs
Chivas Brothers uses website to access information and order products
Chivas Brothers buy products and spare parts, check orders and delivery statuses and download documentation all through endress.com.
The benefits
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Ordering online is much quicker and doesn’t require detailed product knowledge
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It’s easy to find documentation and configure instruments
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Place orders easily and track the status of orders with no emails and no waiting
You can still request a quote or ask for technical support
Every product in Endress+Hauser’s portfolio is available to buy online. All the relevant manuals, datasheets and certificates can also be downloaded from the website, and products can be selected and sized via the Applicator tool.
"We use the website to get quick and accurate costs on potential projects.”
Chivas Brothers
The challenge
Chivas Brothers requires easy ordering of a range of devices including flowmeters, level sensors for overfill prevention, pressure transmitters and temperature probes.
Senior Control Engineer Stewart Banks says being able to access device information is also important: “We deal with a lot of functional safety issues, so we’re looking at the safety files to get the failure rates as well as the operational manuals to set up instruments because we do all that ourselves.”
The solution
Through endress.com, Chivas Brothers can buy products and spare parts, check orders and download documentation. Stewart can view all previous transactions, whether he ordered online or not and check the status of his orders.
“What I like about it is that we can use it to get quick and accurate costs on potential projects without having to bother anyone,” says Stewart. “It speeds up the process for those small to medium-sized projects and we can then order the products directly.”